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Legal

Privacy Policy

1. Who we are

This site is operated by Coventry, a Dubai-based real-estate brokerage and the master broker for Mira Developments. Contact: hello@coventry.ae, +971 56 4444 654, Dubai Hills Estate, Park Heights Square 1, Dubai, United Arab Emirates.

2. What the forms collect

Every enquiry form on this site — the callback, reserve, presentation, consultation and floor-plan request forms — collects the same three fields:

  • Name — required.
  • Phone number — required, stored in international (E.164) format together with the country you selected.
  • Email address — optional. If you leave it blank, nothing is stored.

We do not ask for, and the forms cannot submit, any other personal information.

3. What is recorded alongside your enquiry

  • Which form you used, and the project the page relates to.
  • The address of the page you submitted from, and the referring address your browser supplied (for example, the search engine or advertisement you arrived through).
  • Campaign tags present in the page address — utm_source, utm_medium, utm_campaign, utm_term, utm_content — and the advertising click identifiers gclid and fbclid, where present.
  • A short request reference generated for the page, used to attribute enquiries that reach us over WhatsApp.
  • Your consent selections, the exact wording of the statements you agreed to, and the date and time you agreed to them.

4. Automatic country detection

So that the phone field shows the right country and dial code before you type, your IP address is sent to one of two third-party lookup services — country.is or ipapi.co. Only a two-letter country code is returned, and the result is held in your browser for the rest of the session. We do not store your IP address as part of the enquiry. If the lookup fails for any reason the field simply defaults to the United Arab Emirates.

5. Spam protection

Enquiry forms are protected against automated submissions. Two of the checks are entirely local to your browser: a hidden field that people never see and automated scripts fill in, and a check that the form was not completed unrealistically quickly.

Where reCAPTCHA is enabled, Google analyses your interaction with this page to distinguish people from automated traffic, and the Google Privacy Policy and Terms of Service apply to that processing. The script is loaded only when you begin interacting with a form, not when the page opens.

6. How your information is used

To answer your enquiry: to call, message or email you about the project you asked about, to send the presentation or floor plans you requested, and to keep an internal record of the enquiry and the consent given. We do not sell your information and we do not share it with third parties for their own marketing.

Your enquiry is transmitted to Coventry's customer-relationship system. The developer of a project you have specifically asked to reserve or view may be told that you are a client of Coventry for the purpose of that transaction.

7. Consent

Two statements sit above the submit button. The first — agreement to this policy and to the Terms of Use — is required. The second — consent to be contacted by phone, WhatsApp or email about your enquiry — is optional, and clearing it does not prevent you from submitting. Both are recorded with your enquiry, in the exact wording shown to you at the time.

You may withdraw consent, or ask us to correct or erase your information, at any time by writing to hello@coventry.ae.

8. Retention

Enquiry records are kept for as long as necessary to deal with the enquiry and to meet the record-keeping obligations that apply to a licensed brokerage, and are deleted once both of those purposes have been met. You may ask us to erase your record sooner by writing to hello@coventry.ae.

9. Changes

This policy describes the enquiry forms as they are built. If the fields collected change, this page is updated at the same time.